Last Updated: February 10, 2022

Thank you for using Airbnb Plug!

Terms and Conditions




Accounts Facebook integration

All Airbnb Plug users – guests and hosts – must be at least 18 years old. Each Airbnb Plug user is only allowed to have one account. If you try to have more than one account, or provide any false information in your account, Airbnb Plug will probably ban you.

This gets slightly more complicated thanks to Airbnb Plug’s Facebook integration, which allows users to sign up using their Facebook login. When you do this, it will immediately pull certain information – name, age, email address – in from Facebook, so make sure all of this stuff is legally accurate before using Facebook to sign up for Airbnb Plug.

Picking guests

Airbnb Plug hosts – the people who rent their space through the site – may accept or deny anyone who requests to stay at their place for any reason. Conversely guests need to ensure they aren’t getting themselves into a dangerous situation by choosing to stay at a particular space.

Host terms

Airbnb Plug enables hosts to make their own rules for guests. For example, some hosts may allow pets, others may not. These rules are totally up to the host, and guests are required to know and abide by hosts’ rules during their stay. Fail to follow these rules, and the host may kick you out early and you’ll likely lose the money you paid for the stay.


Now, in the case of small-scale damage, there are ways for hosts to recoup losses from guests directly. The site says that, when supplied with sufficient evidence from hosts (i.e. pictures). Furthermore, Airbnb Plug will help guests and hosts negotiate the costs of damage, free of charge.

In other words: If a guest breaks a plate, take a picture, tell Airbnb Plug about it, and they’ll help you get reimbursed. If, on the other hand, a guest drunkenly drives through your living room with their Honda Civic, you’re going to have to get your homeowner’s insurance company involved.

Bookings, payments, and fees

As mentioned above, hosts have complete control over who they allow to book their space. Hosts are required to confirm or deny a booking request from a guest within 24 hours. Furthermore, hosts are responsible for setting their per-night rates.

Once a booking is confirmed, the guest pays whatever the total fee is, which may include taxes. Airbnb Plug then charges hosts 10 percent of the per-night rate for every booking.



Airbnb Plug charges 10% commission only to the host after successful reservation through our platform. We charge guests a service fee of Ksh350 to cater for all transaction costs and help us offer them the best customer and guest support. We will deduct the 10% commission on the reservation fees paid by guest and the outstanding will be paid to host through the payout.

Guest will only pay what the listing is displaying at the time of reservation. Even if the host changes the rates during the day of the check in, the guest will pay what was in the reservation invoice.

No confirmed booking is made until the half payment has been received by Airbnb Plug via Mpesa only. We don’t receive cash, cheques or any other form of payment.

The outstanding payment is made to the Host only during check in not before. If client makes any payment to the host before check in and loses the money due to fraudulent character of the host, the guest is solely liable and Airbnb Plug in anyway not responsible for the loss.

Client’s booking is only secured once Airbnb Plug issues a written confirmation in form of SMS.

Please note that any mpesa fees will be payable by the Client. If payments are being made by international wire transfer the client must cover the cost of the transfer, Airbnb Plug must receive the full amount of the agreed charge for the accommodation.

All quoted prices are in Kenyan shillings. Airbnb Plug are not liable or in any way responsible for transactional charges passed on to our customers by credit card institutions, banking institutions or merchant service providers (international or domestic), these lay solely with the Client.

Airbnb Plug process payments and refunds in Kenyan shillings as per our advertised rates and in adherence with our host cancellation policies.


We’ll send your payout after a guest checks into your place only via mpesa.

If you have multiple listings with check-ins on the same day, your money will usually be sent as a single payout. If you have a minimum payout amount set, your payout won’t be sent until that amount is met.

All transactions may be reviewed before they’re sent. For example, we may review a transaction in order to prevent fraud. This could result in funds being delayed, paused, or, in rare cases, removed from your account. In these cases, we may be required to limit account permissions and payment transfers, and you may be asked to provide additional information to verify your identity.


Villas, holiday homes and apartments are not commercial entities like hotels. Properties offered by Airbnb Plug must be booked in advance and are not easily re-rented.

We strongly recommend Clients take out Travel Insurance to protect against cancellation charges, medical expenses or certain other unforeseen circumstances, which preclude the client from traveling.

Airbnb Plug has a strict cancellation policy that states; WE DON’T OFFER ANY REFUNDS UPON BOOKING CONFIRMATION as we already incur costs and other resources to make your booking happen which includes getting in touch with the hosts and the guests, the host reserving the Airbnb for your  check-in etc. Please confirm your travel and staycation dates before completing any booking and reservations.


The minimum night stay requirement listed for each individual property is indicative only. These may increase during peak seasons and peak times of the year.


Airbnb Plug reserves the right to relocate guests to alternative accommodation or to cancel any booking where it is necessary to do so as a result of a force majeure, or any other occurrence outside Airbnb Plug’s control.

In the event of any change or cancellation by the Host, Airbnb Plug shall inform the Client promptly and shall endeavor to offer the Client substitute properties. Should the Client accept a substitute property of their choice, the Client will pay or receive the difference in rate for the new property.

In the event of changes or complete cancellation, Airbnb Plug liability will be limited to the refund of 100% of the amount paid. In no event will Airbnb Plug be responsible for any consequential or incidental damages, including travel expense, alternative lodging, or other expense.



The Client is responsible for ensuring the destination they are booking is safe to travel to. Airbnb Plug does not accept liability for any loss or damage caused by weather conditions, riot, strikes, sickness, acts of terrorism, theft or any other cause.

The Client acknowledges that Airbnb Plug does not own any rental accommodations and undertakes only to act as agent for the owner/host of the property.

Airbnb Plug shall not be responsible or liable for any accident, loss, damage, injury, theft or inconvenience arising from the rental. All such claims are acknowledged to be solely between the Client and the host/Property Owner. Airbnb Plug will not represent the Client in respect of any such dispute.

The Client acknowledges that all personal items and vehicles (including vehicle contents) belonging to the Client, and their guests and invitees remain the Client’s responsibility. Neither Airbnb Plug nor the host/Property Owner accept any responsibility for loss or damage to such items.

Any facilities at the Property which are available for the Client’s use will be used at their own risk and neither Airbnb Plug nor the host/Property Owner accept any responsibility for injury or loss suffered as a result of such use.

The Client is responsible for any call out charges incurred through damage or misuse of alarms, appliances and electronics or excessive use of services.

Every reasonable effort has been made to describe the property as fully and as accurately as possible. All bookings are made and accepted on the basis of the descriptions contained on our website and Airbnb Plug does not accept any liability if the property does not meet guest expectations.


The Client agrees to comply with these Terms & Conditions and the Guest Rules. You are also responsible for your guests and visitors and must ensure they comply with all applicable Terms & Conditions and Guest Rules.

The Client is responsible for ensuring the property is left in a reasonable condition of cleanliness and in the same condition of repair as upon arrival. This includes interiors, carpets, curtains, all fixtures and fittings as well as placing rubbish and recycling in appropriate bins when vacating the property. Any excessive cleaning, loss or damage to the property caused by the Client or their guests, or debts or charges incurred will be itemized and charged to the Client.

The Client agrees to:

Comply with the Property’s Compendium located at the property.

Notify host/property owner immediately of any damage or defect in respect of the property or its fixtures and fittings, or the failure of any mechanical or electrical appliances in the property. Damages and breakages will be charged at cost to repair damage plus service fee.

Ensure that they and their guests act in a responsible manner at all times, and act with respect towards other guests, neighbors, the Property Owner & Airbnb Plug staff. This includes observing quiet hours between 10:00pm and 7:00am each night.

Obtain approval for the erection of any temporary structures on the property (e.g. tents or tarpaulins) prior to making your booking.

Ensure children are supervised at all times by a parent or responsible adult.

Keep all doors and windows locked whenever the property is left unoccupied. A call out due to lost keys or lockout will attract a non-negotiable minimum fee of Ksh 1000.

Allow Property Management, or our agents and contractors, to have access to the Property at all reasonable hours during the day to carry out repairs or other works to the Property

Ensure that the Internet connection is used for legal purposes only. The Client will be responsible for any illegal downloads during their stay.

Upon departure, adhere to the terms outlined under clause ‘ARRIVAL AND DEPARTURE TIMES’.

The Client agrees not to:

Do anything that adversely affects or compromises any insurance for the Property

Rearrange, change or remove any furniture, fixtures, installations, artwork or fittings at the property.

Use the property for any improper, immoral or illegal purpose, nor consume any illegal substances whilst on the premises.

Smoke inside the Property or in immediate surrounding outside areas. Should tobacco odour be noted during your stay, or at checkout, you will forfeit your Bond plus incur additional cleaning and fumigation costs starting at Ksh 2000


Unless written authorization is by Airbnb Plug, the total number of guests staying at the property may not exceed the number of sleeping places specified in the promotional material or the number entered on the face of this contract. Airbnb Plug reserves the right to refuse entry or evict the entire party if the number of persons occupying a property exceeds the number stipulated in this contract without any refund.


Zero Tolerance:  Airbnb Plug reserves the absolute right to require any individual to vacate a property for disruptive behavior, in which case there would be no refund of any rental payment.


Well-behaved pets may be allowed on a case-by-case basis at the sole discretion of Airbnb Plug. If a pet is permitted in writing by Airbnb Plug to stay at the Property, the Client will be liable for any damage caused as a result.


Neither Airbnb Plug nor the host/Property Owner accept any responsibility for any disturbances to the Client arising from work being carried out on neighboring property and land. The Client shall not be liable for any compensation or refund arising from any such disturbance, whether due to road works, construction or any other nuisance or annoyance outside the control of Airbnb Plug or the Property Owner.

Increased occupancy, vehicle traffic, excessive noise, or illegal activity, will result in Ksh 2000 penalty fee, eviction, and the forfeiture of all prepaid rentals. This penalty fee will be charged either by way of your credit card provided.


The rental property and any facilities or services expressly included in the written information provided by Airbnb Plug are included in the contract price. Normal use of gas, electricity and water are also included unless otherwise stated. Some local expenses may be excluded from the rental cost specified in this contract, such as telephone, cleaning services, heating, utilities and personal services such as maids or cooks.  Airbnb Plug will list known locally paid expenses on the Confirmation Invoice.


Unless otherwise agreed, Clients Check-In time is from the time displayed on checkout form on the day of arrival and Check-Out time is on or before the time displayed on the day of departure. If you require special arrival/departure times, please contact us ahead of time and we will do our best to accommodate you and try to arrange for the changes.

Late departures may incur additional charges plus any additional staff or cleaning waiting time costs. If there is any damage to the property, we will require you to notify us prior to your departure. Accounts must be settled in full prior to departure.

Please note: Lost keys will result in a charge of Ksh 1,000. These charges will be agreed and paid to the host before departure.


Airbnb Plug has taken care to ensure the accuracy of all information and descriptions contained in its website and promotional material at the time prepared, however, nothing in those materials shall be treated as a term or condition of this contract.  Airbnb Plug shall not be liable with regard to any difference of opinion as to the condition or quality of the properties, or the surrounding area, nor for temporary defects or stoppages of any utilities. Properties may not always appear exactly as pictured or described due to normal wear and tear, changes in furnishings and changes after materials were prepared.


Should any problem occur with the property, the Client must immediately (within 24 hours) notify the host of the property. The Client should allow the owner or manager reasonable time to remedy the problem, or to find a suitable replacement property.

Vacating the property without host or Airbnb Plug’s authorization does not constitute an adequate cause for a refund. The Client is responsible for informing the host of any complaint and allowing it a reasonable opportunity to remedy the problem during the rental period; failure to do so will void any claim following the rental period.

If any complaint or dispute arises under this agreement, the parties will meet to discuss in good faith in an attempt to resolve it by negotiation. If that process does not result in resolution of the dispute, then the dispute may be referred by either party to the Disputes Tribunal. A dispute does not excuse either party from performing its obligations under the Terms & Conditions.


Airbnb Plug and its Client agree that the contract shall be governed by Kenyan Law, and that exclusive jurisdiction over all disputes arising out of the contract shall be in the courts located in Kenya.



In the event that you do not comply with these Terms your occupancy of the Property may be terminated with immediate effect and all amounts paid by you for the remaining nights of your stay will be forfeited.

Save time, save money!



Sign in

Send Message

My favorites