Refund Policy

Effective as of: January, 2022

These terms and conditions govern Airbnb’s policy for Guest refunds (“Guest Refund Policy”) and the obligations of the Host associated with the Guest Refund Policy. The Guest Refund Policy applies in addition to Our Terms of Service (“Airbnb Plug Terms”). The Guest Refund Policy is available to Guests who book and pay for an Accommodation through the Airbnb Plug Platform and suffer a Travel Issue (as defined below).

All capitalized terms shall have the meaning set forth in the Airbnb Plug Terms or Payments Terms unless otherwise defined in this Guest Refund Policy.

By using the Airbnb Plug Platform as a Host or Guest, you are indicating that you have read and that you understand and agree to be bound by this Guest Refund Policy.


Villas, holiday homes and apartments are not commercial entities like hotels. Properties offered by Airbnb Plug must be booked in advance and are not easily re-rented.

We strongly recommend Clients take out Travel Insurance to protect against cancellation charges, medical expenses or certain other unforeseen circumstances, which preclude the client from traveling.

Airbnb Plug has a strict cancellation policy that states; WE DON’T OFFER ANY REFUNDS UPON BOOKING CONFIRMATION as we already incur costs and other resources to make your booking happen which includes getting in touch with the hosts and the guests, the host reserving the Airbnb for your  check-in etc. Please confirm your travel and staycation dates before completing any booking and reservations.

If you have any questions about the Guest Refund Policy, please email us.



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