Privacy Policy

Privacy Statement

January, 2022

First things first – your privacy is important to us. That might be the kind of thing all these notices say, but we mean it. You place your trust in us by using services, and we value that trust. That means we’re committed to protecting and safeguarding any personal data you give us. We act in our customers’ best interests and we are transparent about the processing of your personal data.

This document describes how we use and process your personal data, provided in a readable and transparent manner. It also tells you what rights you can exercise in relation to your personal data and how you can contact us. Please also read our Cookie Statement, which tells you how uses cookies and other similar tracking technologies.

If you’ve used us before, you know that offers online travel-related services through our own websites and mobile apps, as well as other online platforms such as partners’ websites and social media. We’d like to point out that all the info you’re about to read generally applies to not one, not two, but all of these platforms.

In fact, this single privacy statement applies to any kind of customer information we collect through all of the above platforms or by any other means connected to these platforms (such as when you contact our customer service team by email).

We might amend the Privacy Statement from time to time, so we recommend you visit this page occasionally to make sure you know where you stand. If we make any updates to the Privacy Statement that will impact you significantly, we’ll notify you about the changes before any new activities begin.

Terms we use in this Privacy Statement

“Stay” refers to the various different accommodations that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined, or consummated by you from the Service Provider.

“Service Provide” refers to the provider of accommodation (e.g. hotel, motel, apartment, bed & breakfast, landlord) on the platform.

“Service” refers to the online purchase, order, (facilitated) payment, or reservation service as offered or enabled by in regards to various products and services as from time to time made available by Service Providers on the platform.

“Reservation” refers to the order, purchase, payment, booking, or reservation of a stay.

What kind of personal data does Airbnb Plug collect?

We can’t help you book the perfect Stay without information, so when you use our services there are certain things we ask for. This is typically routine info – your name, preferred contact details, the names of the people traveling with you, and your payment info. You might also decide to submit additional info related to your upcoming Stay (e.g. your anticipated arrival time).

In addition to this, we also collect info from the computer, phone, tablet, or other device you use to access our services. This includes the IP address, the browser used, and your language settings. There are also situations when we receive info about you from others or automatically collect other info.


Why does Airbnb Plug collect and use your personal data?

The main reason we ask for personal details is to help you organize your online Stay Reservations and ensure you get the best possible service.

We also use your personal data to contact you about the latest deals, special offers, and other products or services we think you might be interested in. There are other uses, too.


How does Airbnb Plug share your data with third parties?

There are different parties integrated into services, in various ways and for various reasons. The primary reason we share your data is to provide the Service Provider with the relevant info to complete your Reservation.

We also involve other parties to provide you with the services. This includes, for example, financial institutions and advertisers. Or, in some cases, if we’re required to by law, we might share your data with governmental or other authorities.

How does Airbnb Plug process communications that you and your Service Provider may send via Airbnb Plug?

Airbnb Plug can help you and Service Providers exchange info or requests about services and existing Reservations through the platform.

How does Airbnb Plug make use of mobile devices?

We offer free apps that we also collect and process personal data through. This works in much the same way as our website, but they also allow you to benefit from the location services available on your mobile device(s).

How does Airbnb Plug make use of social media?

The use of social media may be integrated into Airbnb Plug services in various ways. These will involve us collecting some of your personal data, or the social media provider receiving some of your info.

What security and retention procedures does Airbnb Plug put in place to safeguard your personal data?

We’ve implemented a range of procedures to prevent unauthorized access to and the misuse of personal data that we process.

How does Airbnb Plug treat personal data belonging to children?

Unless indicated otherwise, Airbnb Plug is a service you’re only allowed to use if over you’re older than 18. We only process information about children with the consent of their parents or legal guardians, or when the information is shared with us by the parents or legal guardians themselves.

How can you control the personal data you’ve given to Airbnb Plug?

You have the right to review the personal data we keep about you at any time. You can request access to or deletion of your personal data by submitting a request form. If you want to find out more about your rights to control your personal data, read on.

Who is responsible for the processing of personal data on the Airbnb Plug website and apps?

Coachify Enterprise Ltd, located in Nairobi, controls the processing of personal data for the provision of its services. That includes its websites and mobile apps.

Automated decision-making

Automated decision-making refers to the activity of using computer programs to automatically analyze, assess, or make decisions on the following: personal behaviors, habits, interests, hobbies, finance-, health-, credit-, or other status.

We rely on personal information to make automated decisions, such as providing the best price for you, depending on where you are based.



Sign in

Send Message

My favorites